Grandwest Casino Vacancies
Surveillance Monitoring Officer - Grand West Casino
GrandWest Casino - Goodwood, Cape Town, Western Cape. Full-Time Customer Service. Closing date yi 29th ka February 2020. Responsible to be the frontline. Grade 12 or equivalent national qualification at NQF level 4 in food and beverage service3 year Hotel School Diploma or equivalent National Qualification at a Diploma level3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations.Food and Beverage experience in a Casino environment would be an advantage.
Code/Reference: N/A03440
Applications accepted until: 2015-07-15
Number of Openings: 1
Unit: GrandWest Casino and Entertainment World
Location: Grand West Casino
Job Purpose:
► Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests.
Education:
► Matric Grade 12 with Maths literacy and English fluency.
► Key licence.
► PSIRA C grade certificate.
Experience:
► Basics surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
► 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage.
► Experience using surveillance /equipment an advantage No previous criminal record (not including traffic related offences)
Working conditions and special requirements:
► Ability to work shifts that meet operational requirements
► Ability to focus on a specific task for long periods of time
► Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
► An ability to pick up simple changes in colour or movement
► Quick recognition of essential details and the ability to home in on relevant points or characteristics.
► Level and consistency of sustained concentration - prolonged attention span.
► Distinguishing between incident criteria and background noise.
► Sensitivity to deviations from standard.
► Ability to remain focussed over time and maintain attention to detail.
► Speed of review ability.
► An ability to review visual screens efficiently and to pick up both detail and the broader context.
► Human Vigilance / the ability to be vigilant for sustained periods of time
Grandwest Casino Vacancies 2019
Skills and Knowledge
Technical Competencies:
► Gaming Devices ( Surveillance context )
► Gaming monitoring
► Surveillance systems and equipment
Behavioural competencies:
► Managing risk
► Communication
► Emotional resilience
► Analytical thinking
► Results orientation
► Customer service orientation
Key Performance Areas
Reporting and Administration:
► Reporting all incidents and significant events to the relevant Stakeholders.
► Prioritises reports according to the severity of the incident.
► Captures relevant data on the EOB
► Compiles comprehensive reports where required
Investigations:
► Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
► Investigates all variances reported to the Surveillance Department
► Reports findings of the review
Surveillance Monitoring:
► All Gaming procedures are monitored against the relevant functions.
► Complete target reports / punter scans on all gaming areas as per unit specific schedule
► System checks, alarm conditions and interfaces conducted
► Faulty equipment is reported and recorded
► Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
► Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc
► Monitors all non-gaming procedures against the relevant function
► Proactive monitors high risk areas and emergency response as per set out procedures
Evidence and record keeping:
► Record and retain evidence
Volunteer kitchen Ladles of Love is moving its feeding operation from the Cape Town International Conference Centre (CTICC) to Sun Exhibits at GrandWest Casino and Entertainment World. The venue will be used as a distribution centre to facilitate the provision of food to economically impacted communities across the Cape Peninsula during the COVID-19 crisis.
Ladles of Love has created jobs for over 50 people and this team – together with over 65 volunteers – have been working in the kitchens, food distribution area and back office of the CTICC.
While admin, campaigning and operations will relocate to Sun Exhibit working alongside the distribution centre, DISH Food and Social will take over the hot food kitchen and the beneficiaries will collect from their HQ in Observatory.
“We are extremely grateful to DISH and both venues for coming on board and helping us during this critical time,” says Ladles of Love founder Danny Diliberto. “We are moving from 1500 square metres at the CTICC to over 2600 square metres at GrandWest and we are looking forward to unlocking new opportunities and partnerships while growing our food supply chain.”
Since lockdown started, community needs have been increasing daily. Ladles of Love has provided 1.2-million sandwiches and over 227 tonnes of bulk produce and groceries to its growing network of beneficiaries that are all non-profit or community organisations. Diliberto says that this equates to the provision of over 2.5-million meals that have been prepared and/or distributed since March 20.
Alison McCutcheon, Ladles of Love Campaign and Marketing Director says that the generous sponsorship of the huge Sun Exhibits event venue reflects the ethos and magnanimous spirit of the Sun International Executive Committee at GrandWest.“This powerful partnership will allow us to realise our vision by opening opportunities for fundraising that in turn will enable us to nearly double our food volume output.”
“The Ladles team is leaving our home at the CTICC with a heavy heart to make way for phase two of the expansion of the Hospital of Hope, as the Coronavirus pandemic escalates in our City,” she adds. “The reality we face is the need for hospital beds and nutritious meals to serve the needs of our people is on the rise and is set to reach humanitarian disaster levels within the next month.”
She continues: “We applaud Cape Town’s large event venues both CTICC and Grand West, for opening their venues and hearts, in the midst of an economic crisis to Non-profit Organisations like ours, in this most extraordinary way.”
She points out that with communities’ needs increasing daily, the goal is now to get maximum food to beneficiaries via Ladles of Love’s growing NPO network. Secondly, with the help of generous donations, Ladles can supply bulk produce to community NPO food kitchens to provide nutritious meals regularly to their beneficiaries in volume.
“GrandWest is founded on the principle of creating shared value in our surrounding communities, so we are delighted to partner with a respected organisation like Ladles of Love which plays such a crucial role in answering an enormous need in communities,” says Mervyn Naidoo, GrandWest’s General Manager. “We applaud them, as well as our many GrandWest staff members who have used their own funding to make up and deliver food to needy communities during lockdown.”
Ladles of Love is determined to rewrite the COVID-19 story to one of hope and compassion with its CT Loved appeal, aimed at getting more South Africans to help feed the hungry.
Those wishing to donate or get involved with Ladles of Love can visit: www.ctloved.co.za
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For more information visit the Ladles of Love Facebook, Twitter or Instagram pages #CTLoved #ladlesoflove #humanityinaction
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Picture: Ladles Of Love/Facebook